FREQUENTLY ASKED QUESTIONS
Paying Rent
Rent is due the first day of every month. Here’s how to pay: Drop rent by our office located at 600 East Main Street, Suite H, Radford, VA. When our offices are closed, you can place rent in the drop box outside our office. Online tenant portal
Rent is due on the 1st. You have a grace period of five days to pay without penalty. After the 5th of the month, your rent is considered late and a late fee will be added — either 10% of the monthly rent or $50, whichever is less.
Yes. You can pay your monthly rental payment and/or fees by credit or debit card through your resident portal. You will receive an activation link to the portal after the lease agreement is signed.
No. For security purposes, our offices do not accept rent payments in cash. We do accept rent payments by check or money order. You can also pay through the online portal.
A money order is a prepaid check. You can obtain a money order at Food Lion, 7-11, Wal-Mart, the post office, or your local bank. Simply take your cash in, and they will give you a prepaid check (money order). The money order can be submitted to our office or drop box. (Money order vendors may charge a small fee.)
Our leases are not a full 12-month term. Each lease is just a few weeks shy of a full year, usually around 345 days. As a convenience to our tenants we take the total amount of rent due for the entire term of the lease and divide it into 12 equal installments. For example, if your lease begins August 17, your first installment will be due August 1st, and your final installment will be due July 1st of the following year.
If you are a guarantor or co-signer on your child’s lease agreement, we can send an activation link to the email address we have on file for you. Contact us to request a link.
Leasing
Applications are not accepted until you are ready to sign a lease agreement. You can print a copy of the Application from our website, stop by our leasing office at 306 Tyler Avenue, Radford, VA, or contact a leasing agent and one can be sent to you.
To execute your lease agreement, all prospective tenants must be present to sign it. If there are scheduling issues, the individuals present may sign the lease agreement but will be required to sign a missing roommate form.
Each tenant will need:
- Exact cash, check or money order to pay a dumpster fee
- Security deposit equal to one month’s rent (if paying by check, the dumpster fee and security deposit must be separate checks)
- Government-issued photo ID
A dumpster fee is a yearly payment that covers regular trash disposal for each tenant. The dumpster fee will be due once a year upon the signing of a lease agreement.
No. If you would like to sign a lease agreement, you may stop by our leasing office located at 306 Tyler Avenue during business hours to do so. All prospective tenants must be present. If signing your lease agreement during business hours is not convenient, we now offer document signing online through Pandadoc. Please speak with a leasing agent about your options.
Yes. Lease documents are available for you to review in advance of signing. Many of the forms can be found on our website.
Whether or not you can move in early depends on the condition of the apartment and our maintenance schedule. We reserve a few weeks between the previous tenants moving out and new tenants moving in. We do this so we can go through and fix any issues that are present, so it is ready for move-in. This usually takes until the day before move-in.
A guarantor statement ensures that there is someone else who is financially responsible for paying fees on the account in the event that we have not received payment from the tenant. Each individual tenant is required to provide a guarantor. The guarantor will complete the form, which must be notarized.
The guarantor statement is due within 30 days from the date the lease agreement was executed.
A notary public is someone appointed by the state, typically by the Secretary of State, to serve the public as an impartial witness in performing a variety of official fraud-deterrent acts related to the signing of important documents.
A notary's duty is to screen the signers of important documents for their true identity, their willingness to sign without duress or intimidation, and their awareness of the contents of the document or transaction.
To notarize your document, the notary must witness it being signed. You must also provide a photo ID.
You can usually find a notary at your bank, most photocopy or parcel shipping stores, and libraries.
No. Our apartments have basic appliances (stove, refrigerator, and some have washer/dryer, microwave, and/or dishwashers) only. Small appliances, furnishings and linens are not provided.
We do allow pets in the apartments/houses, however, there are some stipulations in the type and size of the pet and as long as your roommates approve the pet.
Security deposit
Your security deposit is due within 30 days of signing the lease agreement.
No. Although they are the same amount, the security deposit is held until the end of the lease term to account for any reconditioning, damages, and cleaning in the apartment.
Security deposits are mailed 90 business days after the lease term has ended, provided you have provided a forwarding address.